Fairmont Scottsdale Princess

Quang T 2 months ago

I was disappointed with my stay. The hotel is dated and in need of renovation. While I do not expect every property to be new, the overall condition appeared worn and in need of upkeep. The main issue was my room’s location. It was directly next to a storage room that staff accessed frequently throughout the day and night. Doors were opening and closing at all hours, which made it difficult to get uninterrupted sleep or enjoy a quiet stay. In addition, the hotel keeps the pool open late into the evening. Noise from children playing and screaming continued until around 10:30 p.m., which contributed to higher overall noise levels. There did not appear to be measures in place to encourage quieter hours during the evening. The lobby was also uncomfortably hot and poorly ventilated, which made the check-in experience unpleasant and immediately set a negative tone for the stay. For guests seeking a more restful stay, it may be advisable to request a room away from the storage areas and pool, or to consider alternative accommodations. Overall, the dated condition of the hotel and the ongoing noise issues affected the quality of the stay.

Samuel Beckerman 2 months ago

The Fairmont Scottsdale Princess is a beautiful resort, and the vast majority of the staff we encountered were welcoming, professional, and provided the level of service you would expect from a luxury property. Unfortunately, our overall experience was overshadowed by how one situation was handled by the Director of Security and the General Manager. Following an incident during our stay, we were informed that the resort had reached a conclusion regarding our involvement. Throughout the process, despite respectfully asking for an explanation of how that conclusion was reached, we were never provided with verifiable evidence or a meaningful explanation supporting the decision. As a result, we were left feeling that our concerns were not genuinely considered. Hoping to better understand what had occurred, I contacted Accor Guest Relations. My expectation was not that they would necessarily change the outcome, but that they would review the matter and provide a final response. Over the course of more than three months, I remained courteous, followed up multiple times, and have still not received any response. The lack of communication from Accor has been just as disappointing as the

Billy “BUFF” F. 3 months ago

I've lived just three miles from the Fairmont Scottsdale Princess for the past 11 years, so I've seen this resort through many seasons and have always considered it one of Scottsdale's premier destinations. That's why my visit on the evening of July 4 was so disappointing. The Plaza Bar, which I remember as having an upscale and relaxed atmosphere, felt noticeably different. The crowd was much louder and rowdier than I expected for a luxury resort. I also observed interactions near the bar that gave me the impression that some people may have been meeting for paid companionship, along with several groups whose appearance and behavior made the environment feel less refined and less comfortable than I remember. I understand that July 4th is one of the busiest nights of the year and naturally attracts larger, more diverse crowds. Still, I was surprised by the overall atmosphere, which didn't reflect the level of elegance and service I've long associated with the Scottsdale Princess. After living nearby for more than a decade, it was disappointing to see what felt like a noticeable change in the character of the resort. Today, it seems to cater more to large crowds and entertainment

John K 3 months ago

Our family recently had the pleasure of staying at the Fairmont Scottsdale Princess, and I can honestly say it exceeded every expectation. The resort itself is beautiful. The rooms were spotless, comfortable, and impeccably maintained. Every meal we had was outstanding, whether dining in the restaurants or ordering room service. The pool experience was equally exceptional, with attentive, friendly service that made it easy to relax and enjoy our vacation. The Fourth of July celebrations were simply incredible. The Freedom Fest activities and concerts were first-class, and the fireworks display was great. It made celebrating America's birthday with our family an unforgettable experience. What truly sets this resort apart, however, is its people. Every single staff member we encountered—from check-in to housekeeping, the restaurants, poolside attendants, room service, and everyone in between—treated us with genuine kindness, professionalism, and hospitality. It never felt forced; every interaction made us feel welcomed and appreciated. That level of service is rare and is a direct reflection of an outstanding team and leadership. Thank you to everyone at the Fairmont Scottsdale Princ